Just Wood - Terms and Conditions of Trade

Terms and Conditions

Legal name: Celebert Aps
Business trading name: Just Wood

Company type: Private limited company
VAT nummer: 27428959
Year of establishment 2005
Address: Karlskogavej 5B, 9200 Aalborg SV, Denmark
Phone Number: +45 6917 6869
Phone availability: Every day of the week from 9.00-22.00
Email address: info@justwood.dk
Email for orders: info@justwood.dk
We respond to your email inquiries.

Website address: www.justwood-shop.com
www.justwood-shop.com is open 24 hours a day

All orders placed on justwood-shop.com are automatically confirmed via email. Should there be any issues with delivering what you have ordered - backorders or sold-out items - you will be notified as soon as possible.

How to Shop with Us

To make a purchase on justwood-shop.com, you need to follow these steps:

1. Find the item(s) you wish to purchase and add them to the shopping cart, then proceed to checkout.

2. Enter your personal information

- Note that a correct phone number is important, as we will contact you in case of a kitchen order.

3. Choose shipping and payment method

4. Accept our terms of trade

5. Check that all details are correct on the summary page and confirm the purchase

Prices and Payment Methods

• All prices include VAT and other taxes.
• The prices are current as of the day of the transaction.
• When you trade with justwood-shop.com, agreements are made in English.
• Payment with credit card: justwood.dk uses a payment system from OnPay.
• The system has been tested and approved by PBS – The danish Payment Service of Financial Institutions..

We accept the following credit cards:

• Dankort
• VisaDankort
• Visa Electron
• MasterCard DK
• Visakort Eurocard/Mastercard
• American Express
• JCB
• Maestro DK

We also accept:

• Apple Pay
• Google Pay
• MobilePay

All card data is sent encrypted, and you can safely pay with your credit card.
The amount is only withdrawn on the day the goods are delivered.

Payment with Danish Webbank: If you have chosen to pay via "Netbank", please transfer the money to::

Reg. no. 9070
Account no. 000 12 96 590

Remember: to note your order number.
The order will only be processed once we have registered the payment.

Note: By bank transfer, you are not protected by the chargeback scheme.

Delivery and Shipping

Refer to the "checkout" / "complete order" page to see your shipping cost.

Is it possible to book an exact delivery time?
Unfortunately, no. We cannot alter our overall delivery timeframe. However, subject to busyness, you can request a preferred delivery week.

The driver will always call you within 30 minutes before arrival.

What if I'm not home at the agreed delivery time?
If you are unable to receive the goods despite the agreement and the goods cannot be left, an attempt will be made to deliver again after arranging a new time with you. In this case, you will be responsible for the full shipping cost.

We can also leave the goods at your place if you have indicated in the note field at the time of ordering that the goods can be left without a receipt.

We strive to deliver on the agreed date, but we do not rule out errors from the suppliers' side and delayed delivery, in which case we will contact you.

What if one of my products is delayed?
You will not have to wait longer than necessary. Products in stock will be sent in a separate shipment, and you will still only be charged for one shipment.

Will my order be delivered in several parts?
We always strive to send your entire order in one delivery, so you receive everything at once. If there are delays on parts of your order, they will be sent separately as soon as possible.

We use the following delivery services:
• Danske Fragtmand
• GLS
• DAO
• Bring

Delivery to Greenland & Faroe Islands

All orders made with us for delivery in either Greenland or the Faroe Islands are always VAT-free.

Orders to be delivered to Greenland are sent to:

Royal Arctic Line
Vejdybet 16
9220 Aalborg, Denmark
Tel. +45 99 30 30 99
Email: bookingaalborg@ral.dk

Orders to be delivered to the Faroe Islands are sent to:

Samskip A/S
Containervej 5
8000 Aarhus C, Denmark
Tel. +45 46 98 46 94

You can easily contact the shipping company to arrange further delivery.

Right of Withdrawal

You have a 14-day right of withdrawal when you shop at Justwood.
Specially made items such as countertops, custom-sized kitchens, and other items tailored to your specific measurements cannot be cancelled once production has started.

The withdrawal period expires 14 days after the day you:

A) Receive your goods.
B) Get the last item in physical possession, in the case of an agreement on several different items ordered in one order and delivered individually.
C) Get the last batch, or the last part in physical possession, in the case of an agreement on the delivery of a good consisting of several batches or parts.

You must notify us within 14 days of receipt that you wish to cancel your purchase.
The notification must be given either by:

Email: info@justwood.dk
Tel: +45 6917 6869

You can also choose to use our standard withdrawal form and send it back.
You will find this form included in your order confirmation and at the bottom of these conditions.

You cannot cancel by simply refusing to receive the goods without also giving us clear notice. Withdrawal form - You can download the form - DOWNLOAD HERE (PDF) Fill it out and include it with your return shipment.

Condition of the item when you send it back: You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the goods. In other words - you can test the item in the same way as if you tried it in a physical store. If the item is tested beyond what is described above, we consider it as used, which means that in the event of cancellation of the purchase, you will only receive part or none of the purchase amount back, depending on the item's commercial value.

To receive the full purchase amount back, you may test but not actually use the item.

Returning
You must send your order back to us without undue delay and no later than 14 days after you have informed us that you wish to cancel your purchase. You must bear the direct costs associated with the return of the goods. When returning, you are responsible for the goods being properly packaged. You bear the risk for the goods from the time of the goods' delivery.

Cancellation of Part of the Purchase

If you have bought multiple items from us, you have the option to return one or more items, even if they were purchased under one order.
Note, that you will not receive a refund for shipping costs if you cancel part of your purchase.

The cost of returning items is expected to be no more than approximately 600 - 1000 DKK.

If you have sent an item back for cancellation or complaint, you will always receive an email when we have received the item. The email will provide information about the further process regarding your cancellation/complaint.

According to consumer contract law, there is no right of withdrawal for specially made items.

Refund of the Purchase Amount
If you cancel your purchase, you will, of course, receive a refund of the amount you have paid to us.
In the event of a depreciation for which you are liable, this will be deducted from the purchase amount.

If you exercise your right of withdrawal, we will refund all payments received from you, including delivery costs (except for additional costs resulting from your choice of a delivery method other than the least expensive type of standard delivery offered by us), without undue delay and in any event no later than 14 days from the day we are informed about your decision to withdraw from this contract. We will carry out such a refund using the same means of payment as you used for the original transaction, unless you have expressly agreed otherwise.

We may withhold the refund until we have received the returned goods, or you have supplied evidence of having sent back the goods, whichever is the earliest.

If You Regret the Purchase

The item should be sent to:

JustWood.dk ApS
Karlskogavej 5B
9200 Aalborg SV, Denmark

You must include a copy of the order confirmation.

Note! We do not accept parcels sent cash on delivery.
You can also cancel the purchase by giving clear notice and delivering it in person at the above address by prior arrangement.

We neither accept parcels without delivery nor parcels sent cash on delivery.
Note, that you will not receive a refund for shipping costs if you cancel part of your purchase.

If the Item is Not Received

If you are unable to receive the goods despite the agreement and the goods cannot be left, an attempt will be made to deliver again after arranging a new time with you. In this case, you will be responsible for the full shipping cost.

We can also leave the goods at your place if you have indicated in the note field at the time of ordering that the goods can be left without a receipt.

We strive to deliver on the agreed date, but Justwood.dk does not rule out errors from the suppliers' side and delayed delivery, in which case Just Wood will contact you.

In Case of Transport Damage
When you receive the goods, you sign for the receipt. If the goods are damaged, the freight carrier will take them back and ensure that a new item is delivered to you, without additional costs for you.

Complaints

The rules of the Sale of Goods Act may apply to purchases of goods.

When you shop at www.justwood-shop.com you of course have a 24-month warranty. This means that you can either have the item repaired, exchanged, receive a refund, or a reduction in price, depending on the specific situation.
This is of course conditional upon the complaint being justified and that the defect has not arisen as a result of incorrect use of the product or other damaging behavior.

All complaints are attempted to be rectified as soon as possible and at no cost to the customer. Defective items that have been processed or installed will only be replaced in terms of the item itself. Any costs for labor in the form of craftsmen are not covered. Recipients are encouraged to check that the item is in order before installation.

How quickly should I complain?
You must complain within a "reasonable time" after you have discovered the defect in the item.

If you complain within two months after the defect is discovered, the complaint will always be timely.
We need the following information when you send the item to us.
When returning the item, please describe the problem as detailed as possible.

Remember, the item must always be sent back in proper packaging, and remember to get a receipt for dispatch, so we can reimburse your shipping costs.

What should I send back?

You must include a copy of the order confirmation. Note! We do not accept parcels sent COD.
We reimburse reasonable shipping costs. If the complaint is justified, we will naturally reimburse your (rimelige) shipping costs when the complaint is justified.

The item is sent to: JustWood.dk ApS Karlskogavej 5B 9200 Aalborg SV, Denmark

Note – we do not accept parcels sent COD or otherwise.
Always remember to send the item back in proper packaging, and get a receipt for dispatch, so that we can reimburse your costs.

Complaints Process

If you wish to complain about your purchase, please contact us at info@justwood.dk or tel. +45 6917 6869. If we are unable to find a solution, you can file a complaint with relevant boards in the area, provided the conditions for this are met.

Center for Complaint Resolution
Nævnenes Hus
Toldboden 2
8800 Viborg, Denmark
https://naevneneshus.dk

If you are a consumer residing in an EU country other than Denmark, you can complain to the European Commission's online complaint portal here - https://ec.europa.eu/odr

Your Personal Information

To enter into an agreement with us via the website, you must register with the following personal information:

• NAME
• ADDRESS
• PHONE NUMBER
• EMAIL ADDRESS

We register your personal information for the purpose of delivering the goods to you.
Personal information is registered with Just Wood ApS and stored for five years, after which the information is deleted.
When personal information is collected via our website, we ensure that it always happens by giving your explicit consent, so that you are informed about exactly what information is collected and why.

The following from Just Wood ApS have access to the information recorded about you:
The Director, employees, and the data controller on justwood-shop.com, which is Birk Aagaard.
Customer information is not transmitted encrypted.

Information is not disclosed to third parties.

As registered with Just Wood ApS, you always have the right to object to the registration. You also have the right to insight into which information is recorded about you. You have these rights according to the Personal Data Act, and inquiries in this regard should be directed to Just Wood ApS via email: info@justwood.dk.

Collection of Information

We only collect personal data in cases where this is relevant to us, and we will only collect personal data if it is relevant to your activity at Justwood-shop.com.

In the collection, processing, and use of your personal data, we always comply with all relevant legal provisions.

If you wish to purchase and receive a product from us, we need to collect certain personal data to complete the transaction and to offer you our services.

We will only store your personal data as long as we are either legally obligated to do so or as long as it is relevant to the purpose for which they were collected.

Justwood-shop.com collects and processes your personal data when you do the following:

• Visit our website
• Complete a purchase of our products
• Review our website
• Send us questions, complaints, or feedback

The Data Controller

The data controller for the collection, processing, and use of your personal data from our webshop is Celebert ApS, Karlskogasvej 5B 9200 Aalborg SV, Denmark, VAT number: 27428959.

Basis and Purpose of Processing

We collect your basic contact information such as name and address to deliver the product you have purchased from us. Your email address is collected to send you an order confirmation and a delivery confirmation.

When you pay for your product, we collect data concerning your name, card details, and IP address. The information collected in connection with the payment transaction is used and stored only for payment processing and fulfillment of the agreement.

If you do not wish to provide the personal data required to complete a purchase of a product, you will unfortunately not be able to buy products on www.justwood-shop.com

Your data will be stored for a minimum of 5 years after the completion of the order. This is part of a legal obligation.

Other Recipients of Personal Data

We do not sell your personal data to third parties, and we do not transfer your personal data to third countries.

We also collaborate with several other companies that store and process data. These companies only process information on our behalf and may not use them for their own purposes.

We only work with data processors in the EU or in countries that can provide your data with adequate protection.

If you have ordered delivery, the information about your name, address, phone number, and email address will be given to one of our suppliers and the freight company for the delivery of your purchases.

If you choose to review our webshop, your name and email address will be transferred to the review site Trustpilot.dk

We have our webshop and payment system through DanDomain, which acts as our data processor. All personal data that you provide on our website will be stored in DanDomain's data centers. When data is entered into the database, it is done via an SSL-encrypted line.

We have entered into data processing agreements with our data processors, which is our guarantee that they comply with current regulations regarding the protection of your personal data.

Your Rights

As the data subject, you have several rights which we must always ensure are fulfilled. You have the right to request us to do the following:

• Access to and correction/change of your personal data
• Deletion of personal data

You also have the right to object to the processing of your personal data, and you have the right to lodge a complaint with a data protection authority.

If you no longer want us to process your personal data, or to restrict the processing of your personal data, you can also send us a request to this effect to our email info@justwood.dk

If you have questions regarding our data policy, you can contact Just Wood at phone +45 69 13 69 70.

What is a Cookie?

A cookie is a small data file that is sent to the browser and stored there so that a website can recognize your computer. All websites can send cookies to your browser if your browser settings allow it. Websites can only read information from cookies they have stored and cannot read cookies from other websites. There are two types of cookies: permanent and temporary (session cookies). Permanent cookies are stored as a file on your computer for an extended period. Session Cookies are temporarily placed on your computer when you visit a website but disappear when you close the page, which means they are not permanently stored on your computer. Most companies use cookies on their websites to improve usability, and cookies cannot damage your files or increase the risk of viruses on your computer.

What Do We Use Cookies For?

Many functions on a website depend on a cookie being placed when a user visits a website, so first and foremost, we set cookies to have a functional page. We also use both 1st party and 3rd party cookies to improve the user experience on our site and to offer relevant marketing. When a 3rd party cookie is set, it means that we have allowed a third party, such as a social media, Google Analytics, or similar, to place a cookie in your browser when you visit our website.

On our site, we use the following types of cookies:

Necessary/Technical
Technical cookies are necessary for most websites to function as they should. As the name suggests, they only have technical significance and thus do not affect your privacy since they do not record what you are looking for on other websites.

Functional
Functional cookies are used to remember your user preferences by remembering the choices and settings you make on the website, such as your preferences in terms of language and text size.

Statistical
Statistical cookies are used to optimize the design, usability, and effectiveness of a website. The collected information can, for example, be part of analyses of which information is most popular on the site, so we become aware of what should be easy to find on the site.

Marketing
Marketing cookies collect information by tracking your activity across the individual websites you visit and can be said to record your digital footprints. Marketing cookies are therefore "tracking cookies." The collected information is used to create an overview of your interests, habits, and activities to show relevant advertisements for things you have previously shown interest in. This way, you receive more targeted content, for example, in the form of suggested information, articles, and ads.

Cookie	Category	Description	Expires
DDCookiePolicy	Necessary	Used to store cookie consent	365 days
DDCookiePolicy-consent-functional	Necessary	Used to store cookie consent	365 days
DDCookiePolicy-consent-statistics	Necessary	Used to store cookie consent	365 days
DDCookiePolicy-consent-tracking	Necessary	Used to store cookie consent	365 days
DDCookiePolicyDialog	Necessary	Used to store cookie consent	365 days
SharedSessionId	Necessary	Used to store cookie consent	Session
_ga	Marketing	Google Analytics used to collect statistics about the visitor Google LLC	730 days
_gid	Marketing	Google Analytics used to collect statistics about the visitor Google LLC	1 day
_gat_gtag_UA_5422828_1	Marketing	Used by Google to customize ad display Google LLC	1 minute
_fbp	Marketing	Used by Facebook to customize ad display Facebook Inc.	90 days
basketReloaded	Necessary	Used to assist customers in restoring the cart	Session
_pinterest_ct_ua	Marketing	Pinterest used to collect statistics about the visitor Pinterest, Inc	365 days
IDE	Marketing	Google Analytics used to collect statistics about the visitor Google LLC	25 days

You Can Always Delete Cookies or Withdraw Your Consent
You can block or delete cookies on this website by withdrawing your consent or turning them off in your browser settings. However, please be aware that if cookies are deselected or deleted, there may be features and services that are no longer usable.

You always have the option to withdraw your consent to cookies by clicking here.

You also always have the option to block or delete cookies in your browser (if you want to delete or block third-party cookies, this can only be done by this method).

You can read more about how to do this here: erhvervsstyrelsen.dk/saadan-undgaar-du-cookies

Remember, if you use multiple browsers, you need to delete or block cookies in all browsers.

Terms and Conditions for Just Wood Customer Club

Just Wood Customer Club is our online customer club with the following benefits:

SMS and Newsletter subscription, so you are first with the best news and sales
These terms are applicable to the Just Wood Customer Club. Membership of the customer club is free and non-binding, and you can unsubscribe at any time. You must be at least 18 years old to be a member of the customer club. By signing up for the customer club, you consent to Just Wood (Celebert ApS, Karlskogavej 5b, 9200 Aalborg SV, Denmark, VAT: 27428959) sending you marketing. Your consent at the time of registration includes marketing related to all brands that we market on our webshop.

Our marketing includes email, SMS, MMS, and social media such as Facebook and Instagram and covers:

• Cabinets, countertops, sinks, etc.
• Offers, sales, competitions as well as events and other marketing initiatives from the webshop

You can unsubscribe from the customer club at any time and revoke your consent to receive marketing by following instructions in the messages we have sent or by contacting us at info@justwood.dk

SMS Club Subscription

When you sign up for the customer club, we ask for your phone number. We do this because we would like to send you an SMS when we have a birthday, start a sale, or have other current campaigns. You will not receive more than a few SMS messages a year. It costs nothing to join or receive messages from the SMS club. Unsubscribing from the SMS club is easy and free. Unsubscription instructions follow in all SMS messages.

Newsletter Subscription

When you sign up for the customer club, we ask for your email. We do this because we would like to offer you our newsletters so you can always be first on news and great offers.

Personal Data Policy for Just Wood Customer Club

Just Wood (Celebert ApS) is the data controller for personal data processed in our Customer Club. Your personal data is processed in accordance with our general personal data policy, which you can find here.

What Are Your Details Used For?

Your personal data is used to manage the Customer Club and to send you marketing, including offers or sales start as well as news. We try to the best of our ability to tailor our marketing to fit your profile.

What Information Do We Process About You?

We process the information you provide us with when signing up for our Customer Club and when updating your Customer Club profile. This includes your name, email, and mobile number.
We also process information about your purchases and other activities on justwood-shop.com.

On What Basis Are Your Personal Data Processed?

Our processing of your personal data is based on your consent when you sign up for our Customer Club.

You can withdraw your consent at any time or object to the processing of your personal data for direct marketing purposes. Please contact us via info@justwood.dk

After this, Just Wood will no longer send you marketing or other information based on your consent.

Our Use of Data Processors

Your personal data may be transferred to external partners (data processors) who process information on our behalf. This may be, for example, by sending you a newsletter or by storing your information.

The following data processor(s) may handle and/or store your personal data in countries outside the EU/EEA:

• Facebook, Inc., USA (The data transfer is secured by the EU Commission's standard contractual clauses)
• Google, Inc., USA (The data transfer is secured by the EU Commission's standard contractual clauses)
• Klaviyo, Inc., USA (The data transfer is secured by the EU Commission's standard contractual clauses)

How Long Do We Store Your Information?

Your personal data will be deleted when we no longer need it and are not legally obligated to store it.

If you unsubscribe from our customer club, we will automatically delete all the information that we are not legally obligated to store.

Updating of Terms - (12-07-2023)